Order Status

At ORIGIN PC, there’s an incredible amount of work and effort that goes into building and testing your custom PC. Once an order is created, several steps take place before shipping. All these phases work towards making sure your PC is ready out of the box. Learn more about each order status below.

Processing - This stage indicates that your order was successfully processed. It will move to its next stage as we get closer to your estimated ship date.

Order Created - The order has been created and is now preparing for an initial review to determine what components will be needed to build the system.

Parts Selected - All the components needed to complete the system are in the process of being collected and prepared for the next phase. Extra time might be required to source individual parts, depending on the order. The team double-checks the components selected to make sure no parts are damaged or missing.

Assembly - A trusted and experienced ORIGIN PC builder takes the parts that have been selected and then hand-builds the PC with great care. The professional builder makes sure the components are seated correctly, a proper amount of thermal paste is placed on the CPU, and carefully handles the internal wiring for thermal optimization and a professional appearance. Once built, the system is inspected for its cleanliness and quality. Some orders may take longer to assemble, depending on system complexity.

Pending Parts - Your system has begun its process of being built, but is still missing parts to complete its assembly phase. Your system will move back to assembly once missing parts are available.

Integration - After being hand-built and physically inspected, the system is passed to the integration team for hardware testing and inspections. Critical software and drivers are installed, so it is as close to a clean OS install as possible. Overnight burn-ins are completed to make sure all the components are prepared for the tasks ahead. The tests and inspections are designed to catch potential issues so that we can correct them before the final stage prior to shipping, quality assurance.

Quality Assurance - At this stage, the system has been built, tested, and inspected. A final review and quality assurance test is completed by an ORIGIN PC engineer who will give the system their seal of approval if the PC meets ORIGIN PC's high standards. If any issues arise during this process, the system is then sent to the diagnostics team to diagnose and solve any issues.

Shipped - The engineer-approved ORIGIN PC is carefully packed along with extra ORIGIN PC goodies, and is then shipped to the shipping address. Tracking information will be provided after the system leaves the facility.

Diagnostics - If something is wrong with the system at any point during assembly, integration or quality assurance tests, the system is sent to our diagnostics team to determine the issue and solve the problem. If a system is in diagnostics, there might be a delay in shipping. For more information about a system's status, please contact your dedicated sales representative to know more about the system’s status and for an updated time frame.